Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager - Product Support Engineer.

Key Responsibilities:

• Lead and manage a team of Product Support Engineers, ensuring alignment with company objectives
• Oversee the resolution of complex technical issues and manage customer communications for enhanced satisfaction
• Develop training programs for the technical application scientists team and maintain documentation of support processes

Qualifications:

• Bachelor's degree in a technical field or equivalent experience
• Minimum of 5 years in a product support engineering role, with at least 2 years in a managerial position
• Strong leadership and team management skills
• Knowledge of industry standards and regulations relevant to the engineering field
• Preferred strong technical background in specific engineering domains (e.g., mechanical, electrical, software)