Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager - Product Support Engineer.

Key Responsibilities:

• Lead and manage a team of Product Support Engineers, fostering a collaborative work environment
• Oversee the resolution of complex technical issues and manage customer communications for enhanced satisfaction
• Continuously review and improve support processes and develop training programs for the technical application scientists team

Qualifications:

• Bachelor's degree in a technical field or equivalent experience
• Minimum of 5 years of experience in a product support engineering role, with at least 2 years in a managerial role
• Strong leadership and team management skills
• Knowledge of industry standards and regulations relevant to the engineering field
• Strong technical background in the specific engineering domain preferred