Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager - Product Support Engineer.

Key Responsibilities:

• Lead and manage a team of Product Support Engineers, ensuring alignment with company goals
• Oversee the resolution of complex technical issues and manage customer communications for enhanced satisfaction
• Develop training programs for technical application scientists and maintain up-to-date documentation of support processes

Qualifications:

• Bachelor's degree in a technical field or equivalent experience
• Minimum of 5 years in a product support engineering role, including at least 2 years in a managerial position
• Strong leadership and team management skills
• Knowledge of industry standards and regulations relevant to engineering
• Technical background in specific engineering domains preferred