Technical Support Manager

Job Summary

Overseeing and coordinating technical support activities, the full-time Technical Support Manager will lead a team focused on customer issue resolution, technical assistance, and product troubleshooting in a remote environment.

Key Responsibilities

• Lead and supervise a team of technical support engineers, assigning cases and monitoring progress while providing technical guidance
• Oversee day-to-day technical support operations, ensuring customer issues are logged, triaged, and resolved according to service level agreements
• Coordinate escalation activities and critical issue resolution efforts, collaborating with engineering teams to implement effective strategies for complex technical issues

Required Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field
• Minimum of 5 years of experience in technical support or customer service engineering, with at least 2 years in a supervisory role
• Experience with semiconductor products and technical troubleshooting
• Familiarity with case management systems and knowledge bases
• Solid understanding of technical support processes and escalation procedures