Technical Support Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own advertiser and partner relationships, drive team performance, and manage complex technical escalations while working remotely or in a hybrid capacity from New York City or Chicago.

Key responsibilities

• Lead and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
• Own and manage relationships with advertisers and partners, ensuring a deep understanding of their needs and delivering user-centric solutions
• Act as the escalation point for complex technical issues, guiding the team through high-severity challenges and driving continuous improvement initiatives

Required qualifications

• 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
• Experience in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting (e.g., Python), SQL, and data analysis, with familiarity in tools like SQL/Presto/Spark and Tableau
• Proven ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
• Demonstrated capability to leverage AI for enhancing work quality and championing AI solutions within the team