Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance and development, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and operational excellence
- Own advertiser and partner relationships, metrics, and goals while engaging with priority accounts and complex issues
- Act as the escalation point for high-severity technical issues, collaborating with cross-functional teams to drive solutions
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, and SQL data analysis
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance work quality and champion experimentation within the team
Complete Job Description
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