Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and guide complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding the team accountable for outcomes
- Own and manage advertiser and partner relationships, ensuring user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience with client-focused technical teams, alongside a strong Support/Solution/Partner Engineering background (approximately 5+ years total)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, as well as SQL and data analysis
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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