Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage advertiser and partner relationships while driving team performance and technical capabilities in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a regional team, setting objectives and holding team members accountable for outcomes
- Own advertiser and partner relationships, ensuring the team understands partner problems and delivers user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team in resolution and maintaining momentum after setbacks
Required qualifications
- 2+ years of team management experience in client-focused technical roles, with a total of approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Familiarity with AI tools and a commitment to enhancing work quality through AI experimentation
Complete Job Description
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