Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, collaborating with cross-functional stakeholders to deliver user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team and directly engaging in high-severity problems
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a Support/Solution/Partner Engineering role
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, as well as SQL and data analysis
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Demonstrated ability to leverage AI to enhance work quality and champion experimentation within the team
Complete Job Description
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