Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team development, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability
- Own relationships, goals, and metrics for partners and advertisers across various segments, ensuring user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity challenges
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in a relevant field
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills, including experience with scripting, SQL, and debugging multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions
- Proficiency in leveraging AI to enhance work quality and champion AI experimentation
Complete Job Description
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