Technical Support Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment based in New York City or Chicago.

Key responsibilities

• Lead and develop a team of Partner/Support Engineers, setting clear objectives and ensuring accountability for outcomes
• Own relationships and metrics for advertisers and partners, ensuring user-centric solutions while engaging directly on priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and improvements

Required qualifications

• 2+ years of people/team management experience with client-focused technical teams, plus 5+ years in a support or engineering role
• Experience in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting, SQL, and data analysis, with familiarity in tools such as Tableau, Postman, and GitHub
• Proven ability to manage ambiguity and make timely, high-quality decisions
• Demonstrated ability to leverage AI to enhance work quality and champion experimentation within the team