Technical Support Manager

Job Summary

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive key programs, and provide technical guidance while operating in a hybrid work environment based in New York City or Chicago.

Key responsibilities

• Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and fostering a supportive environment
• Own and manage advertiser and partner relationships, goals, and metrics, delivering user-centric solutions and engaging on complex issues
• Act as the escalation point for high-severity technical issues, collaborating cross-functionally to drive resolution and continuous improvement

Required qualifications

• 2+ years of people/team management experience in client-focused technical teams, with a total of approximately 5+ years in a Support/Solution/Partner Engineering role
• Experience in Ad Tech, MarTech, or eCommerce
• Strong technical skills in scripting for data manipulation and API integrations, along with SQL and data analysis capabilities
• Proven ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
• Familiarity with AI tools and a commitment to enhancing work quality through AI experimentation