Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance and development, and manage complex technical escalations in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, goals, and metrics while ensuring the team delivers user-centric solutions
- Act as the escalation point for complex technical issues, engaging directly with priority accounts as needed
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a technical support role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, with familiarity in SQL and data analysis
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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