Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own advertiser and partner relationships, drive program leadership, and manage complex escalations while operating in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages with priority accounts
- Act as the escalation point for complex technical issues, guiding resolution and supporting the team in high-severity situations
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with approximately 5+ years in a support or engineering background
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in reading and writing complex scripts for data manipulation and API integrations, along with SQL and data analysis
- Proven ability to manage ambiguity, make timely decisions, and maintain stakeholder relationships
- Ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,198 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
