Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and excellence in service delivery
- Own and manage relationships with advertisers and partners, focusing on user-centric solutions and team understanding of partner problems
- Act as the escalation point for complex technical issues, guiding resolution efforts and maintaining team momentum
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting for data manipulation and API integrations, with familiarity in tools like SQL, Tableau, and GitHub
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Capability to leverage AI solutions to enhance operational efficiency and work quality
Complete Job Description
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