Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee partner and advertiser relationships, drive team performance and development, and manage complex technical escalations while operating in a hybrid work environment.
Key responsibilities
- Lead and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Own and manage advertiser and partner relationships, ensuring user-centric solutions and understanding partner needs
- Act as the escalation point for complex technical issues, providing guidance and support to the team during high-severity situations
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of approximately 5+ years in a technical support role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, as well as SQL and data analysis
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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