Technical Support Manager
Job Summary
To oversee the Technical Support department and ensure client satisfaction, the full-time remote Technical Support Manager will manage, train, and mentor the support team, monitor service quality, and implement strategies for operational efficiency.
Key responsibilities
- Lead and develop the technical support team, ensuring high engagement and productivity
- Maintain customer satisfaction by resolving technical issues promptly and effectively
- Implement best practices for support processes and analyze performance metrics for continuous improvement
Required qualifications
- Bachelor's degree in a related field or equivalent experience
- Five years of experience in technical support or a related area
- In-depth experience with JIRA or similar ticketing systems
- Knowledge of current Windows Operating systems and basic computer skills
- Familiarity with technical concepts and practices in the field
Complete Job Description
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