Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own advertiser and partner relationships, drive team performance, and manage complex technical escalations while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting clear objectives and ensuring accountability for outcomes
- Own relationships and metrics for advertisers and partners across various segments, ensuring user-centric solutions are delivered
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to resolve challenges
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, with familiarity in tools like SQL and data analysis
- Demonstrated commitment to team health and advertiser/partner outcomes
- Ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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