Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, manage team performance, and drive technical solutions while working in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, establishing goals and metrics while delivering user-centric solutions
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to prioritize needs and drive improvements
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a support or engineering role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and champion experimentation within teams
Complete Job Description
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