Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, setting goals and metrics while ensuring user-centric solutions to partner problems
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and improvements
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with around 5+ years in a support or engineering role
- Strong technical skills in data manipulation, API integrations, and familiarity with tools such as SQL, Python, and data analysis platforms
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance operational efficiency and work quality
Complete Job Description
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