Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee partner and advertiser relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting clear objectives and ensuring accountability for outcomes
- Manage advertiser and partner relationships, ensuring the team understands partner problems and delivers user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving resolution
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with 5+ years overall in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, and SQL data analysis
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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