Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser relationships, drive team performance, and manage complex technical escalations while working remotely or in a hybrid environment.
Key responsibilities
- Lead and develop a regional team of Partner/Support Engineers, setting objectives and holding team members accountable
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of management experience leading technical teams with a focus on client support
- Strong background in Ad Tech, MarTech, or eCommerce
- Proficiency in reading and writing complex scripts for data manipulation and API integrations, including SQL
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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