Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive team development, and manage complex technical escalations in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting clear objectives and ensuring accountability for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions while engaging with priority accounts
- Act as the escalation point for complex technical issues, driving resolution and helping the team recover momentum after setbacks
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of approximately 5+ years in a technical support role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging complex systems
- Demonstrated care for team health and advertiser/partner outcomes
- Ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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