Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive team performance, and manage complex technical escalations while working remotely or in a hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead and develop a team of Partner/Support Engineers, setting clear objectives and ensuring accountability for outcomes
- Own relationships and metrics for a range of advertisers and partners, delivering user-centric solutions and engaging in complex situations as needed
- Act as the escalation point for high-severity technical issues, guiding the team through complex problem resolution
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a Support/Solution/Partner Engineering role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Proven experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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