Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead and develop a regional team of Partner/Support Engineers, ensuring accountability and excellence in outcomes
- Own and manage relationships with advertisers and partners, delivering user-centric solutions and engaging with priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, including familiarity with SQL and debugging complex systems
- Proven ability to manage ambiguity and stakeholder relationships effectively
- Demonstrated capability to leverage AI to enhance work quality and decision-making
Complete Job Description
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