Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships across segments, ensuring the team delivers user-centric solutions and engages on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting for data manipulation and API integrations, including familiarity with SQL and data analysis
- Proven ability to manage ambiguity and make high-quality decisions while managing stakeholder relationships
- Demonstrated ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,221 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
