Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while operating in a remote/hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring a deep understanding of partner problems and delivering user-centric solutions
- Act as the escalation point for complex technical issues, directly engaging in high-severity problems as needed
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in reading and writing complex scripts for data manipulation and API integrations, as well as SQL and data analysis
- Ability to manage ambiguity and make timely, high-quality decisions while managing stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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