Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will manage advertiser and partner relationships, drive team performance, and oversee technical escalations while operating in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and holding team members accountable for outcomes
- Own advertiser and partner relationships across various segments, ensuring the team delivers user-centric solutions
- Act as the escalation point for complex technical issues, directly engaging in high-severity problems as needed
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a related field
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, with familiarity in tools like SQL and Tableau
- Demonstrated ability to manage ambiguity and make timely, high-quality decisions
- Proven capability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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