Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser relationships, drive team performance, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, setting goals and metrics while delivering user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving continuous improvement
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and debugging complex integrations
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Experience leveraging AI to enhance work quality and championing AI experimentation within teams
Complete Job Description
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