Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and Martech partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers while managing performance and fostering an inclusive environment
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages on priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and improvements
Required qualifications
- 2+ years of management experience leading client-focused technical teams, with a total of around 5+ years in a Support/Solution/Partner Engineering role
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting (e.g., Python), SQL, and debugging multi-system integrations
- Proven ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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