Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead and develop a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
- Own relationships and performance metrics for advertisers and partners, ensuring user-centric solutions to their problems
- Act as the escalation point for complex technical issues, providing hands-on guidance and support as needed
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations, including SQL and debugging
- Ability to manage ambiguity and make timely, high-quality decisions
- Familiarity with AI tools and a commitment to leveraging AI for operational efficiency
Complete Job Description
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