Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers while managing performance and fostering a supportive environment
- Own and enhance advertiser and partner relationships across various segments, ensuring user-centric solutions are delivered
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and improvements
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Proven ability to manage ambiguity and make timely, high-quality decisions
- Demonstrated capability to leverage AI for enhancing work quality and championing AI initiatives within a team
Complete Job Description
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