Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations while working remotely or in a hybrid capacity from New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, collaborating with stakeholders to deliver user-centric solutions and manage complex situations
- Drive key programs and continuous improvement initiatives, establishing metrics and influencing the product roadmap based on client insights
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of approximately 5+ years in Support/Solution/Partner Engineering
- Experience in Ad Tech, MarTech, or eCommerce sectors
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Proven capability to leverage AI for enhancing work quality and championing AI experimentation within the team
Complete Job Description
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