Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Manager will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, setting clear objectives and ensuring accountability for outcomes
- Own advertiser and partner relationships, goals, and metrics, ensuring a deep understanding of partner problems and user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team in resolution and recovery after setbacks
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in data manipulation and API integrations, including proficiency in scripting languages like Python or shell scripting
- Proven ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within a team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,980 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
