Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability and performance management
- Own advertiser and partner relationships, delivering user-centric solutions while engaging on priority accounts
- Act as the escalation point for complex technical issues, driving resolution and recovery efforts
Required qualifications
- 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (approximately 5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, and SQL analysis
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proficiency in leveraging AI to enhance work quality and championing experimentation within the team
Complete Job Description
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