Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive team performance, and manage complex technical escalations in a remote/hybrid environment.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability and performance outcomes
- Own advertiser and partner relationships, collaborating with cross-functional stakeholders to deliver user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving continuous improvement
Required qualifications
- 2+ years of people/team management experience with client-focused technical teams, alongside a strong Support/Solution/Partner Engineering background (~5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation and API integrations (e.g., Python), SQL, and debugging complex multi-system integrations
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Proven capability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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