Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team development, and manage complex technical escalations in a remote/hybrid role based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team while setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team delivers user-centric solutions and engages on priority accounts
- Act as the escalation point for complex technical issues, guiding the team in resolving high-severity problems
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in reading and writing complex scripts for data manipulation and API integrations
- Demonstrated care for team health and advertiser/partner outcomes
- Ability to leverage AI to enhance work quality and champion AI experimentation within the team
Complete Job Description
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