Technical Support Manager
Job Summary
To support a growing team, the full-time Technical Support Manager will handle incoming requests, troubleshoot technical issues, and drive product improvements while working remotely.
Key responsibilities
- Handle incoming requests and incidents from support agents
- Investigate, reproduce, and troubleshoot technical issues, escalating when necessary
- Maintain an internal knowledge base and prepare reports on technical issues and trends
Required qualifications
- At least 1 year of experience in a Level 2 Technical Support role for a large user base (1,000+ users)
- Confidence working with admin panels, billing systems, and back-office tools
- English proficiency at B2 level or higher (written and spoken)
- Strong motivation to grow in technical support, with an interest in automation
- Practical experience using AI assistants in daily work
Complete Job Description
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