Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations, all while operating in a remote/hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, ensuring accountability for objectives and outcomes
- Own relationships and metrics for advertisers and partners, delivering user-centric solutions and managing priority accounts
- Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with a total of approximately 5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting for data manipulation, API integrations, SQL, and debugging complex systems
- Ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
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