Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive key programs, and guide complex escalations while working in a hybrid capacity based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a regional team, ensuring accountability for outcomes and modeling excellence
- Own advertiser and partner relationships, collaborating with cross-functional stakeholders to deliver user-centric solutions
- Act as the escalation point for complex technical issues, engaging directly with high-priority accounts as needed
Required qualifications
- 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (5+ years overall)
- Experience in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Proven ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships
- Familiarity with AI tools and a commitment to leveraging AI to enhance team performance
Complete Job Description
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