Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive key programs, and provide technical guidance while working in a hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team of Partner/Support Engineers, setting clear objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring the team understands partner issues and delivers user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through high-severity problems and driving resolution
Required qualifications
- 2+ years of people/team management experience leading client-focused technical teams, with around 5+ years in a Support/Solution/Partner Engineering role
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting (e.g., Python), SQL, and debugging complex integrations
- Demonstrated ability to manage ambiguity and make timely decisions while maintaining stakeholder relationships
- Experience leveraging AI to enhance work quality and decision-making processes
Complete Job Description
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