Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team performance, and manage complex technical escalations in a hybrid work environment.
Key responsibilities
- Lead, coach, and develop a regional team while managing performance and fostering an inclusive environment
- Own advertiser and partner relationships, ensuring user-centric solutions and engaging on priority accounts
- Act as the escalation point for complex technical issues and collaborate with cross-functional teams to prioritize needs
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with 5+ years in a related field
- Strong technical skills in data manipulation, API integrations, and familiarity with relevant tools
- Experience in Ad Tech, MarTech, or eCommerce
- Demonstrated ability to manage ambiguity and stakeholder relationships effectively
- Proven capability to leverage AI for enhancing work quality and championing experimentation
Complete Job Description
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