Technical Support Manager
Job Summary
Serving as a dedicated technical partner for a portfolio of strategic enterprise customers, the full-time remote Technical Support Manager will manage complex technical investigations, build long-term relationships with senior stakeholders, and contribute to the scaling of the Strategic Support function.
Key responsibilities
- Develop deep expertise in customer architecture, security posture, and business priorities while serving as the technical partner
- Drive end-to-end technical investigations across integrations and detection systems, ensuring resolution of complex issues
- Communicate effectively with executive-level stakeholders during high-visibility situations, ensuring proactive updates and coordination with Engineering
Required qualifications
- 3+ years in technical support or technical account management, particularly in security posture management or detection/response environments
- Deep understanding of AppSec principles and secure development lifecycle integration
- Experience with observability tooling, preferably Coralogix
- Executive-level communication skills with both technical and business stakeholders
- Experience in high-growth or venture-backed SaaS environments, with exposure to AI or emerging technologies
Complete Job Description
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