Technical Support Manager
Job Summary
Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will own partner and advertiser relationships, drive team development, and manage complex technical escalations in a remote or hybrid environment based in New York City or Chicago.
Key responsibilities
- Lead, coach, and develop a team, setting objectives and holding the team accountable for outcomes
- Own advertiser and partner relationships, ensuring a deep understanding of partner problems and delivering user-centric solutions
- Act as the escalation point for complex technical issues, guiding the team through resolutions and maintaining momentum
Required qualifications
- 2+ years of people/team management experience in client-focused technical teams, with a total of ~5+ years in Support/Solution/Partner Engineering
- Background in Ad Tech, MarTech, or eCommerce
- Strong technical skills in scripting, SQL, and data analysis, with familiarity in tools like SQL/Presto/Spark and Tableau/Superset
- Ability to manage ambiguity and stakeholder relationships effectively
- Experience leveraging AI to enhance work quality and championing AI experimentation within the team
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,185 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
