Technical Support Operations Lead

Job Summary

A company is looking for a Technical Operations Lead.

Key Responsibilities

• Lead daily operations of vendor Technical Support teams to ensure timely resolution of technical issues
• Serve as the primary escalation point for complex technical issues and collaborate with Engineering for resolutions
• Build and improve workflows for efficient communication between support, product, and engineering teams

Required Qualifications

• 5+ years of experience in technical support operations, solutions engineering, or technical program management
• Experience working with global vendor support teams across multiple time zones
• Strong technical knowledge, including familiarity with ad serving, APIs, and web technologies
• Ability to interpret technical documentation and translate it for various audiences
• Proactive in identifying patterns and improving processes