Technical Support Operator
Job Summary
Providing technical support for personal emergency response devices, the full-time Technical Support Operator will assist subscribers and service providers remotely, ensuring courteous and efficient service while managing multiple tasks and maintaining accurate documentation.
Key responsibilities:
- Provide immediate technical support to subscribers and facilitate installation and troubleshooting
- Maintain compliance with company standards and HIPAA regulations while handling calls
- Demonstrate excellent computer skills and maintain accurate data entry in a fast-paced environment
Required qualifications:
- High School Diploma required
- 2+ years of call center experience preferred
- Excellent computer skills and customer service abilities
- Bilingual (Spanish/Russian/Chinese) preferred
- Ability to work flexible shifts, including nights and weekends
Complete Job Description
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