Technical Support Representative

Job Summary

Providing inbound technical support, the temporary full-time Technical Support Representative will assist customers via phone, chat, and email while working remotely, focusing on troubleshooting, maintenance, and installation support.

Key responsibilities

• Deliver inbound technical support to customers through various communication channels
• Follow established procedures for troubleshooting, installation, and maintenance of equipment
• Document customer interactions accurately and escalate complex issues as needed

Required qualifications

• Minimum 1 year of customer service experience, preferably in technical support or a call center
• Strong troubleshooting and problem-solving skills
• Basic to intermediate computer skills, including OS navigation and hardware basics
• Ability to work a flexible schedule, including evenings and weekends
• Private workspace with a strong wired internet connection