Technical Support Representative

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, May 16, 2024
This job expires in: 26 days

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities:
  • Provide 1st level support for clients, troubleshoot and resolve issues with company software
  • Receive inbound phone calls and accurately log all call conversations in Zendesk in a timely manner
  • Work closely with Tier 2 technicians to escalate issues as required and ensure clients remain informed of the progress of escalated tickets

Required Qualifications:
  • 2 or more years' experience in customer service
  • Proficient in Microsoft Office 365 (Outlook, Excel, Word, OneDrive)
  • Experience in troubleshooting various applications
  • Must be detailed oriented and self-motivated
  • Able to thrive in a fast-paced, deadline-driven environment

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