Technical Support Representative

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, May 16, 2024

Job Category: Customer Service

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities:

Provide 1st level support for clients, troubleshoot and resolve issues with company software
Receive inbound phone calls and accurately log all call conversations in Zendesk in a timely manner
Work closely with Tier 2 technicians to escalate issues as required and ensure clients remain informed of the progress of escalated tickets

Required Qualifications:

2 or more years' experience in customer service
Proficient in Microsoft Office 365 (Outlook, Excel, Word, OneDrive)
Experience in troubleshooting various applications
Must be detailed oriented and self-motivated
Able to thrive in a fast-paced, deadline-driven environment

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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