Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative.

Key Responsibilities:

• Provide Tier I and II technical support for software, hardware, and network issues
• Analyze and resolve incoming requests, prioritize actions, and document interactions in the ticketing system
• Conduct technical research, maintain network diagrams, and instruct users on PC and network usage

Required Qualifications:

• High School Diploma/equivalent
• Extensive knowledge of MS Office and technical infrastructure
• Ability to respond to customer inquiries, conduct Knowledge Base searches, and maintain a Public Trust clearance
• Prior Help Desk experience preferred, college coursework a plus, experience with virtual private networking beneficial
• U.S. Citizenship required