Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative I to provide technical support assistance for software applications.

Key Responsibilities:

• Provide timely and professional technical support to customers and internal staff
• Triage support requests via email, phone, and live chats, and escalate issues as needed
• Assist with user acceptance testing and create reports on program status

Required Qualifications:

• Minimum of a two-year degree in a computer-related field or equivalent experience
• High school diploma is required
• 2+ years of experience in software support, help desk, or customer service
• Familiarity with relational databases and the software development cycle
• Experience with Microsoft Office, Google Applications, and help desk software is preferred